Frequently asked questions



Q: What kind of items do you sell?

A: The items we are currently selling are available as PDF and videos - MP4 Video files that are emailed to you.

After the payment transaction has gone through, you will receive the file (s) through email within 24 hours of placing your order (usually much sooner). If, after checking your spam/bulk/trash folders, you don't see the emails from us, please let us know right away. Sometimes emails get lost in cyberspace; we're happy to send them again.

Q: What are the terms of use for your Videos?

A: Our PDF's and videos are copyrighted to Virtual Montessori. They are for personal use only, and may not be resold, posted, copied, or shared in any way. When you purchase any of our videos you are agreeing to these terms.

Q: How do I use the Video files?

A: For Mac Users
•    Click on the attachment.
•    Click download.
•    Choose save. It will be saved on your desktop.  
•    Double click and it will start playing.  Click on the bottom corner to enlarge the screen.

For windows users

•    Click to download

•    Click on save
•    Choose Folder
•    Open and it will play. Enlarge Screen by clicking the bottom right corner (where the arrows are)

Q: What is your return policy?

A: There are no returns or refunds for the video files, but if you are having a problem using the videos, please let us know. We check our email frequently and provide excellent customer service.

Q: What payment methods do you accept?
A: We accept all credits cards through Paypal and Google checkout.